The CQC has recently made changes to the statutory notification forms used by registered providers when notifying the CQC about incidents concerning the following:
- Serious injury
- Allegations of abuse
Question seven of the statutory notification form for a death of a person using the service now asks that the following information is considered and included, where appropriate:
- Whether a serious incident, police or abuse notification has been submitted about the serious incident in the last three months?
- If the provider/staff were not present at the time of death when did the provider/staff last see the service user and in what circumstances?
- Is the registered provider aware of any preventative action that could have been taken by any party?
Question six of the statutory notification form for a serious injury to a person who uses the service now asks for the following additional information to be considered and included, where appropriate:
- Was the person known to be at risk of this type of incident/injury?
- What was in place to mitigate the risk (i.e. risk assessment, equipment to minimise the risk of fall/injury, input from a specialist falls team, tissue viability input, staff observations)?
- What immediate steps have been taken to mitigate further risks to the person and/or others?
Question 13 of the statutory notification form for abuse or allegations of abuse concerning a person who uses the service now asks that the following information is considered and included, where appropriate:
- Was it known that the person was at risk of this type of harm?
- If yes, was there a protection plan/risk assessment/increased ration of staff/door sensor/input from external professionals?
- Include all information relating to the abuse and who caused it
- Inform the CQC of all immediate actions taken by the provider to protect the person
- Inform the CQC taken by the provider if member(s) of staff are involved in what happened
- What action has been taken to mitigate further harm to the person and/or others?
Inclusion of these additional prompts have been made to make it easier for those completing the forms to understand what information is required at the time of notification. This will hopefully reduce the need for the CQC to contact the registered provider for additional information when they receive the notification forms. It also puts additional pressure on registered providers to consider at the earliest stage preventative action and how they could have prevented the incident occurring. This approach is in keeping with the CQC’s more stringent approach to regulation and the need for registered providers to ensure compliance to reduce any chance of action being taken against them by the CQC .
These changes form part of the a more extensive project being undertaken by the CQC in respect of statutory notification forms and further changes are likely to follow.
Authored by partner Lisa Jones